Refund policy

House of Arya – Returns & Refunds Policy

Thank you for shopping with House of Arya! We want you to love every item you receive. Please review our returns, refunds, and exchanges policy below.

UAE Customers – Returns & Exchanges

Returns:

  • Returns are accepted within 7 days of delivery.
  • To be eligible, items must be:
    • Unused, unwashed, and in original condition
    • In their original packaging
    • Accompanied by proof of purchase (order confirmation or receipt)
  • Non-returnable items:
    • Customised or personalised products
    • Final sale or clearance items
    • Certain specific items (see product description)

Return Process:

  1. Email us at shophouseofarya@gmail.com
  2. Include your order number, product name, reason for return, and photos if the item is damaged or incorrect
  3. Our team will provide further instructions

Refunds:

  • Refunds are processed within 5–10 business days after inspection and approval
  • Issued to the original payment method
  • Shipping costs are non-refundable

Exchanges:

  • Available only for UAE customers for the same product in a different size, subject to availability
  • If the requested size is unavailable, a refund will be issued once the returned item is approved
  • Email shophouseofarya@gmail.com to check availability

Damaged or Incorrect Items

  • Contact us within 48 hours of delivery at shophouseofarya@gmail.com
  • Include photos of the item and packaging to help us resolve the issue quickly

Undeliverable Orders

  • Orders that are refused or undeliverable will be returned to us
  • We will contact you before cancelling the order
  • If you wish to reship the order, a new shipping fee will apply

International Orders – No Returns

  • Returns are not accepted for international deliveries
  • International orders may incur customs duties, taxes, and clearance fees, which are not included in shipping charges
  • These charges must be paid directly to customs when the customs officer contacts you
  • Delivery times may vary due to customs processing

Note: House of Arya reserves the right to refuse any returns or exchanges that do not meet our policy or are sent without prior approval.